Effective: November 27th 2024

Any items using a discount of 35% or more are now eligible for return for exchange and/or store credit. Your Black Friday, Small Business Saturday/Sunday, and Cyber Monday orders are now eligible for return for store credit/exchange.

Please note this does not include final sale items.

HOLIDAY Return Policy

Effective: November 27th 8am pst-December 31st 11:59pm pst 2024

We understand the holidays are here and we want to make it easier for you this year! You will now have 60 days to return your Kandi. 

NEW Website Return Policy

No order is FINAL SALE until you are satisfied with your purchase. That means all orders using discount codes or items already discounted no matter how high the discount is you will be able to return for a store credit/exchange. Due to this amazing return policy you may be subject to a small handeling fee to return your items. (Unless your item states final sale which includes but is not limited to mystery bags and sample sale.)

Eligible orders for REFUND

Your items are eligible for refund if you did not use a discount over 35% or if your items were not already automatically discounted by 35% or more. Your items are also eligible if they did not include final sale, sample sale, and/or pre order in the title.

Eligible orders for return for EXCHANGE/STORE CREDIT

Your order is now eligible for exchange/store credit no matter how large the discount on your items/order is. Your items are not eligible if your items include final sale, mystery bag, pre order, and/or sample sale in the title.

 

Do I pay a handling fee to return eligible items?

We've listened and we've made changes. Now that we offer return for exchange/store credit on all eligible HIGHLY discounted items we do charge a small handling fee for all returns. Don't worry this fee is only to cover the shipping costs. 

 

While we hope that you will love your Kandi, if for whatever reason you are unsatisfied with your eligible website purchase, we will happily accept these items within 30 days of the delivery date for your choice of a refund if the items were discounted by 35% or less or a store credit/exchange for all items discounted at 35% or more (minus a handling fee).

Purchases that are FINAL SALE are not eligible to be returned to us for a refund, store credit, or exchange include: items with Final Sale or Pre Order in the subject line, made-to-order styles, mystery bags, sample sale items.

Sale Availability - Kandi Kouture cannot guarantee coordinating items in our Close-Out Sale Collection (including items with Final Sale in the subject line) that are purchased individually as separates will not sell out and be available to ship together as an intended coordinating set. We will make every effort to ship your entire closeout clearance purchase; however should any individual item become unavailable, we will only remove and refund those sold out items. All available closeout clearance separates will ship regardless if only a top or a bottom and will not be eligible for a return with being a FINAL SALE. Thank you for your understanding.

Eligible items must be returned in their original condition – not worn, washed, damaged, or soiled – free of any perfumes or scents - must have all tags attached and returned in original packaging with the bar code. Note: Be sure to try on garments over underwear. 

Kandi Kouture accepts only one exchange request per eligible item. Any exchanged item is a final sale and not eligible to be returned for a refund, a store credit, or an additional exchange.

Kandi Kouture is not responsible for USPS Ground Advantage pre-paid return labels being attached to incorrect packaging requiring extra postage. We are happy to provide an additional return label if needed at your expense.

Any and all Custom Orders/ Trade Show/ Third Party Retailer/ Pop Up Shop/ Wholesale Orders/ Costume Orders are FINAL SALE and cannot be returned. No exceptions can be made.

If any ineligible item is returned to us outside of our store policy, you will be responsible for the shipping fee to have the item returned back to you. Kandi Kouture will reach out via email with instructions on how to proceed. 

Due to the increase in fraudulent returns, Kandi Kouture reserves the right to refuse any return due to wardrobing or misrepresentation of the condition merchandise in which was received.

Due to health regulations, soiled, worn, damaged, or laundered garments cannot be accepted for a return. It is at Kandi Kouture's discretion to determine if the returned item has been soiled, worn, damaged, or laundered. We are unable to handle these types of items, and they will be disposed of and not returned to you.

 

Cancellation Policy

We cannot cancel an order once it has been placed. However, you are welcome to return any eligible unwanted items back to us in accordance to our return policy.

 

Discount Codes Policy

Effective: November 27th 2024

Any order using a discount code of 35% or more will have the option to now return for a store credit and/or exchange no matter how large the discount is. All orders using a discount code below 35% will have the option to return their eligible item(s) for store credit, refund, and/or exchange.

Discount codes cannot be applied to any item with a "compare at price" meaning the item is already discounted and/or FINAL SALE in the title including Made-to-Order styles and Mystery Bags, Sample Sale, or to any PRE ORDER items. This includes discount codes for free shipping.

If a discount code is mistakenly applied, your order will be placed on hold, and an invoice will be emailed for the remaining balance. Once the balance is paid in full, your order will continue to be processed. Orders with a balance due cannot be shipped or canceled upon request.

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Bonus Credit for store credit and Shop Now

Kandi Kouture now offers a bonus credit when you choose to return for a store credit plus the Shop Now method. Instead of choosing refund or a store credit to use later, earn an extra $10 bonus credit when you return for store credit and Shop Now. Final Sale items excluded.

 

Facebook Return Policy

We will happily accept returns on eligible Facebook orders purchased directly from Kandi Kouture within 30 days of the delivery date for a store credit minus the return label shipping fee. Facebook items eligible to be returned for store credit are sets/leotards purchased from a Facebook post or via messenger no matter how large the discount as long as your item(s) does not include final sale in the title. All custom orders are excluded. All shipping fees are excluded.

Eligible items must be unworn/ unwashed/ undamaged/ unsoiled with product tags attached. All items must be returned in the condition shipped and follow the same standards outlined in our general website returns policy.

All other Facebook items including mystery bags, sample sale, live sale, lots, customs, costumes, and made-to-order/pre order items are all FINAL SALE and are not eligible to be return for a refund, store credit, or exchange. No exceptions can be made.

 

International Order Return Policy

We are proud to announce we now accept returns for international orders! All eligible international orders must be returned within 30 days of receiving your package and eligible items must be unworn/unwashed with product tags attached. All items must be returned in the condition received and follow the same standards outlined in our general website returns policy stated above. All shipping fees will be paid for by the customer as Kandi Kouture can not cover the shipping fees for international orders.