Return + Exchange Policy

While we hope that you will love your Kandi, if for whatever reason you are unsatisfied with your eligible purchase, we will happily accept your unworn/unwashed items within 30 days of the delivery date for ALL orders for a store credit, exchange, or refund. 

At this time Kandi Kouture is now accepting exchanges! We now offer a wide variety of exchange options. You may exchange all eligible orders for the same style different size, different style, store credit, or refund. Start your exchange here

All items including Final Sale in the subject line are not eligible for return nor exchange. Also, items purchased using a 40% off discount code or above are FINAL SALE and not eligible for return this includes if your item is automatically discounted on our website. 

Eligible items must be returned in their original condition – not worn, washed, or damaged – and must have all tags attached and returned in original packaging. Note: Please try on garments over underwear.

Due to health regulations, soiled, worn, damaged, or laundered styles will not be accepted. It is Kandi Kouture's discretion to determine if the returned item has been soiled. If an item is determined to be soiled, orders will not be accepted for a return or merchandise credit. Kandi Kouture cannot send back the order, and will have to damage out any soiled products.

We are proud to announce we now accept returns for international orders! All eligible international orders must be returned within 30 days of receiving your package. We offer return for store credit or return for refund. All shipping fees will be paid for by the customer as Kandi Kouture can not cover the shipping fees for international orders. Once your item(s) is received by USPS we will issue a refund or store credit for the price of your items we can not refund shipping.

FINAL SALE/Custom Orders/ Trade Show/ Third Party Retailer/ Pop Up Shop/ Wholesale Orders Discounted of 40% or more are FINAL SALE and cannot be returned. If a Final Sale item is returned to us and is outside of our store policy, the returnee must pay the shipping fee to have the item(s) returned back to them. Kandi Kouture will reach out via email if we receive an item(s) that is not eligible for return with instructions on how to proceed.  

Start your return here!