What is your Return Policy? How long do I have to make a return?
While we hope that you will love your Kandi, if for whatever reason you are unsatisfied with your eligible website purchase, we will happily accept these items within 30 days of the delivery date for your choice of a refund (minus a restocking fee), store credit, or exchange. All shipping fees are excluded.
Purchases that are FINAL SALE are not eligible for a return which include: items with Final Sale in the subject line, mystery bags, items purchased using a 35% off or more discount code, and items automatically discounted 35% or more.
Kandi Kouture cannot guarantee coordinating items in our Sale Collection (including items with Final Sale in the subject line) that are purchased individually as separates will not sell out and be available to ship together as an intended coordinating set. We will make every effort to ship your entire closeout clearance purchase; however should any individual item become unavailable, we will only remove and refund those sold out items. All available closeout clearance separates will ship regardless if only a top or a bottom and will not be eligible for a return with being a FINAL SALE. Thank you for your understanding.
Eligible items must be returned in their original condition – not worn, washed, damaged, or soiled – free of any perfumes or scents - must have all tags attached and returned in original packaging with the bar code. Note: Be sure to try on garments over underwear.
Kandi Kouture accepts only one exchange request per eligible item. Any exchanged item is a final sale and not eligible to be returned for a refund, a store credit, or an additional exchange.
Kandi Kouture is not responsible for first class return labels being attached to incorrect packaging requiring extra postage. We are happy to provide an additional return label if needed at your expense.
Any and all Custom Orders/ Trade Show/ Third Party Retailer/ Pop Up Shop/ Wholesale Orders/ Costume Orders are FINAL SALE and cannot be returned. No exceptions can be made.
If any ineligible item is returned to us outside of our store policy, you will be responsible for the shipping fee to have the item returned back to you. Kandi Kouture will reach out via email with instructions on how to proceed.
Due to health regulations, soiled, worn, damaged, or laundered garments cannot be accepted for a return. It is at Kandi Kouture's discretion to determine if the returned item has been soiled, worn, damaged, or laundered. We are unable to handle these types of items, and they will be disposed of and not returned to you
Bonus Credit for store credit and Shop Now
Kandi Kouture now offers a bonus credit when you choose to return for a store credit plus the Shop Now method. Instead of choosing refund or a store credit to use later, earn an extra $10 bonus credit when you return for store credit and Shop Now.
Can I return a Facebook order?
We are happy to now accept returns on eligible Facebook orders purchased directly from Kandi Kouture within 30 days of the delivery date for a store credit minus any shipping fee. Eligible items must be unworn/ unwashed/ undamaged/ unsoiled with product tags attached. All items must be returned in the condition received and follow the same standards outlined in our general website returns policy stated above.
Certain items such as quick ship, mystery bags, flash sale, sample sale, live sale, lots, customs, and costumes are FINAL SALE and are not eligible for a return. The only Facebook items eligible for return are sets/leotards that are made-to-order and priced at $50 or more each. All shipping fees are excluded.
Can I return an international order?
We are proud to announce we now accept returns for international orders! All eligible international orders must be returned within 30 days of receiving your package and eligible items must be unworn/unwashed with product tags attached. All items must be returned in the condition received and follow the same standards outlined in our general website returns policy stated above. All shipping fees will be paid for by the customer as Kandi Kouture can not cover the shipping fees for international orders.
CAN I APPLY MY DISCOUNT CODE TO ANY ITEM ON YOUR WEBSITE?
No, discount codes cannot be applied to any Final Sale item including Mystery Bags as these items are already heavily discounted.
I STILL USED A DISCOUNT CODE TOWARDS A FINAL SALE PURCHASE AND NOW MY ORDER IS ON-HOLD. WHAT DO I DO?
As mentioned above, discount codes are not allowed for use towards these purchases as items are already heavily discounted. If a discount code is mistakenly applied, your order will be placed on hold, and an invoice will be emailed for the remaining balance. Once the balance is paid in full, your order will continue to be processed. Orders with a balance due cannot be shipped or canceled.