Return Policy + Terms and Conditions
Eligible orders for REFUND
Your items are eligible for refund if you did not use a discount over 30% or if your items were not already automatically discounted by 30% or more. Your order must be returned within 14 days starting from the date of delivery. Your items are also eligible if they did not include final sale, sample sale, and/or pre order in the title.
Eligible orders for return for EXCHANGE/STORE CREDIT
Your order is eligible for exchange/store credit if you did not use a discount over 30% or if your items were not already automatically discounted by 30% or more. Your order must be returned within 30 days starting from the date of delivery. Your items are not eligible if your items include final sale, mystery bag, pre order, and/or sample sale in the title.
Do I pay a handling fee to return eligible items?
When submitting a return for refund we do charge a small handling fee. Don't worry this fee is only to cover the shipping costs and restocking fees. We provide a FREE label when returning for a store credit/exchange.
While we hope that you will love your Kandi, if for whatever reason you are unsatisfied with your eligible website purchase, we will happily accept these items within 14 days of the delivery date for your choice of a refund (minus a restocking fee). Or within 30 days for your choice of a store credit, or exchange. All shipping fees are excluded for store credits and exchanges.
Purchases that are FINAL SALE are not eligible to be returned to us for a refund, store credit, or exchange include: items with Final Sale or Pre Order in the subject line, made-to-order styles, mystery bags, sample sale items.
Sale Availability - Kandi Kouture cannot guarantee coordinating items in our Close-Out Sale Collection (including items with Final Sale in the subject line) that are purchased individually as separates will not sell out and be available to ship together as an intended coordinating set. We will make every effort to ship your entire closeout clearance purchase; however should any individual item become unavailable, we will only remove and refund those sold out items. All available closeout clearance separates will ship regardless if only a top or a bottom and will not be eligible for a return with being a FINAL SALE. Thank you for your understanding.
Eligible items must be returned in their original condition – not worn, washed, damaged, or soiled – free of any perfumes or scents - must have all tags attached and returned in original packaging with the bar code. Note: Be sure to try on garments over underwear.
Kandi Kouture accepts only one exchange request per eligible item. Any exchanged item is a final sale and not eligible to be returned for a refund, a store credit, or an additional exchange.
Kandi Kouture is not responsible for USPS Ground Advantage pre-paid return labels being attached to incorrect packaging requiring extra postage. We are happy to provide an additional return label if needed at your expense.
Any and all Custom Orders/ Trade Show/ Third Party Retailer/ Pop Up Shop/ Wholesale Orders/ Costume Orders are FINAL SALE and cannot be returned. No exceptions can be made.
If any ineligible item is returned to us outside of our store policy, you will be responsible for the shipping fee to have the item returned back to you. Kandi Kouture will reach out via email with instructions on how to proceed.
Due to the increase in fraudulent returns, Kandi Kouture reserves the right to refuse any return due to wardrobing or misrepresentation of the condition merchandise in which was received.
Due to health regulations, soiled, worn, damaged, or laundered garments cannot be accepted for a return. It is at Kandi Kouture's discretion to determine if the returned item has been soiled, worn, damaged, or laundered. We are unable to handle these types of items, and they will be disposed of and not returned to you.
Cancellation Policy
We cannot cancel an order once it has been placed. However, you are welcome to return any eligible unwanted items back to us in accordance to our return policy.
Discount Codes Policy
Any order using a discount code of more than 30% will not have the option to return for a store credit and/exchange/refund.
Discount codes cannot be applied to any item with a "compare at price" meaning the item is already discounted and/or FINAL SALE in the title including Made-to-Order styles and Mystery Bags, Sample Sale, or to any PRE ORDER items. This includes discount codes for free shipping.
If a discount code is mistakenly applied, your order will be placed on hold, and an invoice will be emailed for the remaining balance. Once the balance is paid in full, your order will continue to be processed. Orders with a balance due cannot be shipped or canceled upon request.
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Bonus Credit for store credit and Shop Now
Kandi Kouture now offers a bonus credit when you choose to return for a store credit plus the Shop Now method. Instead of choosing refund or a store credit to use later, earn an extra $10 bonus credit when you return for store credit and Shop Now. Final Sale items excluded.
Facebook Return Policy
At this time all Facebook purchases are FINAL SALE. Facebook orders are always highly discounted more than 30% therefore we do not allow return for store credit, exchange, and/or refund.
However, if you received a defective item or the wrong item we are more than happy to resolve the issue.
Eligible items must be unworn/ unwashed/ undamaged/ unsoiled with product tags attached. All items must be returned in the condition shipped and follow the same standards outlined in our general website returns policy.
All other Facebook items including mystery bags, sample sale, live sale, lots, customs, costumes, and made-to-order/pre order items are all FINAL SALE and are not eligible to be return for a refund, store credit, or exchange. No exceptions can be made.
International Order Return Policy
We are proud to announce we now accept returns for international orders! All eligible international orders must be returned within 30 days of receiving your package and eligible items must be unworn/unwashed with product tags attached. All items must be returned in the condition received and follow the same standards outlined in our general website returns policy stated above. All shipping fees will be paid for by the customer as Kandi Kouture can not cover the shipping fees for international orders.